Privacy Policy

At ALC Bookkeeping and Consulting ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. Who We Are

ALC Bookkeeping and Consulting is an Australian-based business offering bookkeeping, BAS agent services, tax agent services, software setup and consulting, business consulting, and process review. Our website is www.alcbookkeeping.com.

2. What Personal Information We Collect

We may collect the following types of personal information:

- Full name

- Contact details (email, phone number, address)

- Business information

- Financial and accounting records

- Tax File Numbers (TFNs) and ABNs

- System login or software credentials (where required)

- Any other information relevant to the services we provide

3. How We Collect Your Information

We collect your personal information in a number of ways, including:

- Through forms submitted on our website

- Over the phone

- Via email correspondence

- From third parties (with your consent or as required to deliver services)

4. Why We Collect Your Information

We collect your personal information for the following purposes:

- To provide our bookkeeping, tax agent, and consulting services

- To comply with legal obligations (e.g., under the Taxation Administration Act)

- For internal record keeping

- To improve our services

- To send marketing communications (where you have consented)

5. Disclosure of Personal Information

We do not sell or rent your personal information. We will only disclose your information:

- To service providers or partners who help us deliver our services (e.g., accounting software platforms)

- When required by law (e.g., to the ATO or other regulatory bodies)

- With your explicit consent

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored in secure digital formats with industry-standard safeguards, including:

- Secure passwords and authentication

- Encrypted data storage

- Restricted access controls

7. Access and Correction

You may request access to the personal information we hold about you or request a correction by contacting us at admin@alcbookkeeping.com. We will respond to your request within a reasonable time and may require identity verification.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to enhance your user experience, monitor usage patterns, and improve functionality. You can control cookie preferences through your browser settings.

9. Children’s Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from minors without the express consent of a parent or legal guardian. Any information relating to children that is provided in the course of servicing our clients is handled with strict confidentiality and used solely for the purpose of delivering our professional services. 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. The updated policy will be posted on our website with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact:

Owner – Antoinette Crouch
ALC Bookkeeping and Consulting Services
PO Box 7099, Geelong West VIC 3218
Email: admin@alcbookkeeping.com