Frequently Asked Questions
Why engage a professional bookkeeper
Why engage a professional bookkeeper
Why engage a professional bookkeeper
An experienced bookkeeper saves you money and time.
They have an in depth understanding of your obligations.
Your books are up to date, accurate and ready to be presented to your accountant.
Provision of timely and accurate financials for you to Analyse and make informed decisions regarding your business.
Comprehensive accounting services
Why engage a professional bookkeeper
Why engage a professional bookkeeper
Q: What services do you provide?
We offer bookkeeping, BAS services, business consulting, software setup, and supervised tax services. Whether you're a sole trader, small business, or growing enterprise, we tailor our support to suit your needs.
Q: Are you a registered BAS Agent?
Yes. Antoinette Crouch is a Registered BAS Agent (#26211942
Q: What services do you provide?
We offer bookkeeping, BAS services, business consulting, software setup, and supervised tax services. Whether you're a sole trader, small business, or growing enterprise, we tailor our support to suit your needs.
Q: Are you a registered BAS Agent?
Yes. Antoinette Crouch is a Registered BAS Agent (#26211942) with the Tax Practitioners Board (TPB). This ensures we are qualified, insured, and meet strict professional and ethical obligations.
Q: Do you offer tax return preparation or advice?
We provide tax services under the supervision of a Registered Tax Agent, in line with the Tax Agent Services Act 2009. All tax-related work is reviewed by our supervising agent until we obtain full tax agent registration. A separate engagement letter applies for tax services.
Privacy & Data Security
Why engage a professional bookkeeper
Engagement & Communication
Q: How is my personal and financial information protected?
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your data is stored securely, with encryption, password protection, and access controls in place. You can read our full Privacy Policy for more detail.
Q: Do you share my information with anyon
Q: How is my personal and financial information protected?
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your data is stored securely, with encryption, password protection, and access controls in place. You can read our full Privacy Policy for more detail.
Q: Do you share my information with anyone?
We never sell or rent your data. Information is only shared with service providers (e.g., Xero or QuickBooks) or regulatory bodies where required by law — and only with your consent where applicable.
Engagement & Communication
Engagement & Communication
Engagement & Communication
Q: What’s included in your engagement letter?
Our engagement letter outlines:
- The services we will provide
- Fees and payment terms
- Your responsibilities and ours
- Privacy and data protection
- Dispute resolution and termination
We also include our Disclosure and Compliance Statement and Professional and Ethical Standards as attachments.
Q
Q: What’s included in your engagement letter?
Our engagement letter outlines:
- The services we will provide
- Fees and payment terms
- Your responsibilities and ours
- Privacy and data protection
- Dispute resolution and termination
We also include our Disclosure and Compliance Statement and Professional and Ethical Standards as attachments.
Q: Can I supply my own contract or NDA?
Yes. While we are required by law (as a BAS Agent) to issue our own compliant engagement documentation, we’re happy to review and sign your NDA or internal agreement for additional assurance.
Compliance & Insurance
Engagement & Communication
Compliance & Insurance
Q: Are you insured?
Yes. We hold current Professional Indemnity Insurance that meets the TPB’s requirements, covering civil liabilities and legal costs related to the professional services we provide.
Q: Are you a member of a professional association?
Yes, we are a proud member of the Institute of Certified Bookkeepers (ICB), Australia’s
Q: Are you insured?
Yes. We hold current Professional Indemnity Insurance that meets the TPB’s requirements, covering civil liabilities and legal costs related to the professional services we provide.
Q: Are you a member of a professional association?
Yes, we are a proud member of the Institute of Certified Bookkeepers (ICB), Australia’s largest bookkeeping association. We adhere to their Code of Ethical Conduct and meet ongoing education and professional development requirements.
Q: How do I make a complaint if something goes wrong?
We encourage you to raise any concerns with us directly first — we aim to resolve all issues promptly and respectfully.
If unresolved, you can escalate your complaint to:
- Tax Practitioners Board (TPB) for BAS/tax service issues
- Institute of Certified Bookkeepers (ICB) for ethical or professional concerns
Fees & Payments
Engagement & Communication
Compliance & Insurance
Q: How do you charge for services?
We offer both fixed-fee packages and time-based billing (charged in 15-minute increments). All fees are clearly outlined in your engagement letter before work begins.
Q: Do you offer software discounts?
Yes. As a professional partner of Xero, MYOB, and QuickBooks, we may offer subscription discounts or setup savings, which we pass on where possible.
How can I know which bookkeeper is right for me?
How can I know which bookkeeper is right for me?
How can I know which bookkeeper is right for me?
Does your bookkeeper return your calls? Do you feel comfortable asking them a question? Do you feel heard? With the right bookkeeper, the answers should be a resounding "Yes!"
When should I contact a bookkeeper?
How can I know which bookkeeper is right for me?
How can I know which bookkeeper is right for me?
Telltale signs you need a bookkeeper.
1. Your books are never up to date
2. Your accountant does your bookkeeping
3. Your obligations are late and costing you money
4. You're spending more time working on your books than managing your business.
